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Service contents


Hotline Service

Log and track a Hotline Call. View past Hotline Calls.The service also provides "Q&As" generated based on Hotlines Calls of Other customers.

Logging a New Call
  • The system will help to resolve your question by searching published Q&A cases & past calls within your organization from
  • If you do not find what you are looking for, you can continue to log the hotline call.
  • Calls and data are transmitted in a Secure Environment.
[New Call]
Hotline call Tracking
  • View List of all Calls within your account.
  • Track real time call status until call is closed. including logged defect/enhancement requests status.
  • View Detail of questions, answers.Download data attached to each log.
[Call List]
Self Help using "Q&As"
  • Search and View "Frequently Asked Questions" from customers and other useful tips from our Support Team in Q&A format.
  • Q&A contents will be updated as needed.
[Q&As]

Product Information Service

View Useful Technical information of the products. New features for each release/revision, software status, release notes are available.

Information customized for your software/release/revision.
  • Viewable Software/Release/Revision are setup according to your customer account.
[My Recent Products]
Information for each software
  • The top page of the software service shows information focused on the release/revision you are using. You can switch between the available release/revisions.
  • You can view latest software status for each revision.
[Product Details Top]
List of verified OS system environment
  • You can view OS and environment related information such as verified OS software.Information on H/W license programs are also available.
[System Requirements]

Download Service

You can download software programs, update/patch programs.

Information customized for your software/revision
  • Viewable Software/Revision are setup according to your customer account.
[My Recent Downloads]
Download programs & patch update programs
  • Download programs, update patches.
  • The latest patch programs are provided promptly.
[Download Detail]

Notification Service

You can view updates of the support site content.

Updates of All News in this Site, Product news and Download news
  • You can view the history of All News in this Site.
  • You can view the history of Product news.
  • You can view the history of Download news.
[News]

Knowledge Base Search Service

You can search from all the available information in the support site on what you are looking for.

Knowledge base through complete support site contents
  • Keyword search in English.Search from Sentence (Japanese Only)
  • You can filter your search by software, release/revision, period, language.
[Knowledge Base]

Administrator Service

You can manage site user information, accessible products within your Customer Account.

Account Management fit for your support site usage
  • You can add/setup User Account freely depending on your organization and support site usage.
  • Refer to [ Customer user account ] for details.
[Administration]

General

Multiple language change
  • You can switch the language for menus and contents by clicking the [Languages] link at the top right corner of the window.
    *If you select a language ​​other than English/Japanese/Chinese, only menus will be displayed in the specified language and each content will be in English.
  • Japanese contents are specialized for Japanese customers while English contents are for World wide customers. Therefore some contents are different between Japanese and English.
[Language Switch]
Security
  • Worldwide standard SSL server certificate (RSA 2048bit) is adopted as security of this site. Secure data transmission can be offered by up to 256 bit cipher strength SSL encrypted communication.