User accounts
Case1 : We want to specify viewable product information for each of users.
Additionally create accounts and permit the accounts to view product information.
You can specify viewable products for each Account.
By adding new Accounts for each user, you can permit users to view respective necessary products.
You can specify viewable products for each Account.
By adding new Accounts for each user, you can permit users to view respective necessary products.
[Example]
| Account Name | Access | In the Support Site |
|---|---|---|
| Layout Design Group | Board Designer | View information only on [ Board Designer ]. |
| Circuit Design Group | System Designer | View information only on [ System Designer ]. |
Case2 : We want to view calls logged with other "Accounts".
By making hotline call sharing settings for an account, the account users can view calls of other "Accounts".
Each account can have 3-level permissions to view calls:
1) "All accounts"
2) "Only the specified account"
3) "Only your account"
Each account can have 3-level permissions to view calls:
1) "All accounts"
2) "Only the specified account"
3) "Only your account"
[Example]
| Account Name | View Call Setup | In the Support Site |
|---|---|---|
| Administrator | All | Permitted to view all the calls within the same Customer ID (Organization). |
| Layout Design Group | Only the specified account (Circuit Design Group) | Permitted to view calls added by both Layout Design Group and Circuit Design Group. |
| Circuit Design Group | Only your own account | Permitted to view calls added by Circuit Design Group only. |
Case3 : We want to give authority to register calls or download product files only to specific users.
You can give authority to implement necessary actions to each account.
There are three kinds of authorities available: "Register your call", "Download", and "Administrative right", which you can grant to each account.
There are three kinds of authorities available: "Register your call", "Download", and "Administrative right", which you can grant to each account.
[Example]
| Account Name | Call Log Call Can Download |
In the Support Site |
|---|---|---|
| Administrator | Yes / Yes | Permitted to carry out "Register your call" and "Download". |
| Std Users | No / No | View only. |
Case4 : We want to specify which services can be used for individual users.
You can create accounts on a per-person basis.
Create accounts for each number of users.
Accounts can be created by "Administrator" or by "Accounts" having administrative right.
Create accounts for each number of users.
Accounts can be created by "Administrator" or by "Accounts" having administrative right.
[Example]
| Account Name | Account Type | In the Support Site |
|---|---|---|
| Administrator | GROUP | Adding Caller name during hotline call is not a must. (provided as text input field) |
| Zuken Taro | Individual | User Name is added automatically when placing a call. |
| Zuken Hanako | Individual | User Name is added automatically when placing a call. |
Case5 : Account separation is not needed.
Use the support site in the default status.
Please use the initial [Administrator] account provided by Zuken.
Information including all calls can be shared.
Please use the initial [Administrator] account provided by Zuken.
Information including all calls can be shared.
Case6 : We want to limit Account users.
Set a password for an Account.
Setting passwords for accounts can limit users within the organization.
Password settings can be made by "Administrator" or by Accounts having administrative right.
Setting passwords for accounts can limit users within the organization.
Password settings can be made by "Administrator" or by Accounts having administrative right.